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Updates Regarding COVID-19

OUR RESPONSE TO COVID-19

To Our Customers:
We are extremely thankful and grateful for having such a strong community of customers and employees. With the rapidly changing news around the world, we’re here to let you know that we stand together with you all.

In our corporate offices, employees have been instructed to work from home, in order to promote social distancing. Our Customer Relations team has been equipped with the necessary tools to be able to assist customers via phone and email from their homes.

All warehouse facilities are being regularly monitored and sanitized. Our delivery partners are closely monitoring the health of the drivers and drivers are being trained and equipped to minimize human contact as well as address any customer concerns. Customers can opt for a “contactless” delivery, where the carrier will deliver the order to the front step, garage, or nearest building entrance. 

 

FAQs



CAN I EXPECT MY SHIPMENT TO BE DELAYED?
Our warehouse and carrier networks are open and operational. You may experience temporary delays in the ordering process as a result of the additional safety measures we are employing to help protect our teams.

CAN I CONTACT CUSTOMER SERVICE?
Yes! Our Customer Relations team is available to help answer your questions. Visit our contact us page for up-to-date contact information.

AFTER MY ORDER IS PLACED, CAN I CHANGE MY SHIPPING ADDRESS DUE TO COVID-19?
As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed.

I HAVE AN ORDER SHIPPING TO AN AREA IMPACTED BY GOVERNMENT RESTRICTIONS. WHAT DO I DO?
For addresses impacted by government restrictions, our carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time and we apologize for the unexpected delay.

CAN I CANCEL MY ORDER DUE TO COVID-19?
As soon as we receive your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. 

CAN I DELAY MY SHIPMENT?
Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.

ARE YOU STILL PROCESSING RETURNS FOR ONLINE ORDERS?
Yes, we are. Once you’ve shipped your return, please allow 2-3 weeks for processing.