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Returns

RETURN POLICY

We hope you love your items but if you are unhappy with your purchase, we will accept a return within 30 days of delivery for a full merchandise refund with a proof of purchase from www.shoptwoscompany.com.

 

How do I make a return?

Email webcustomerrelations@twoscompany.com and enter your “OE” order number in the subject line (this is the order confirmation number you received when you placed your order).

We recommend keeping your shipping receipts until your return is refunded.

 

What is my time frame to return or exchange an item?

We accept returns postmarked within 30 days of the delivery date. If your return is received after this time frame, your return will not be accepted.

 

What will the refund method for my return be?

Refunds are issued to your original payment method.

Refunds cannot be returned to alternate cards.

Shipping fees are non-refundable.

 

What can be returned or exchanged?

We will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included.

Returned items must not be used, washed, worn, or altered.

Final Sale items cannot be returned or refunded or exchanged. 

 

Will I get charged for return shipping?

If you choose to use our return label, a label cost of $7 will be deducted from your merchandise refund for each return package sent.  

 

When will I be refunded?

A refund will be issued after your return has been processed, which may take 10-14 business days after your return is received at our warehouse.